Noting that the consumers should also have to be aware in protecting their rights, Commerce Minister Tipu Munshi yesterday said that all concerned would have to work unitedly in protecting the rights of the consumers.
“The government has enacted act for protecting the rights of the consumers while there is also strict enforcement of the law. If the consumers are more aware, then the implementation of the law will be much easier,” he said.
The commerce minister said this at a discussion meeting marking the World Consumer Rights Day 2022 held at the Osmani Memorial Auditorium in the capital. The Directorate of National Consumer Rights Protection organized the discussion meeting. The theme of this year’s World Consumer Rights Day 2022 is “Fair Digital Finance”.
Tipu said that in order to protect the rights of the consumers, the Directorate has launched a hotline number 16121 titled “Bhokta Batayan”.
Anyone can lodge complain through dialing this hotline number if the rights of the consumers is violated. If the allegation is proved following investigation, then the complainant would be entitled to enjoy 25 percent of the imposed fine immediately.
Tipu also called upon all to know properly the Consumer Rights Protection Act and thus coming forward in establishing the rights of the consumers.
He informed that the coverage of the Directorate has been expanded up to union level alongside division, district and upazila level. “It will be easier to protect the rights of the consumers if we all work unitedly,”
Mentioning that price of some products has witnessed uptrend in the global market, the commerce minister called upon all to remain alert so that none could reap benefits in such situation pursuing illegal means. “The government has been working tirelessly in this regard taking alongside the field administration.”
He also urged all to remain alert so that none could take benefits of the digital services through illegal way.
Presided over by the Commerce Ministry Senior Secretary Tapan Kanti Ghosh, Industries Secretary Zakia Sultana, FBCCI President Md Jashim Uddin, Consumers Association of Bangladesh President Golam Rahman spoke, among others, on the occasion.
Director General of the Directorate of National Consumer Rights Protection AHM Shafiquzzaman gave the address of welcome.